1. Information We Collect
- Name, email address, phone number, postal address and business details.
- Account, order, invoice, service and support-ticket information.
- Domain registration information and technical service configuration.
- IP address, browser, device, login activity, cookies and website usage information.
- Identity or business documents when required for verification, fraud prevention or legal compliance.
- Payment status, transaction reference and limited billing information received from payment providers.
2. Payment Information
Online payments may be processed through third-party payment gateways, banks, card networks or UPI providers. Asma Host does not directly store complete card numbers, CVV, UPI PIN, internet-banking passwords or OTPs.
3. How We Use Information
- Create and manage customer accounts.
- Process orders, invoices, payments, renewals and refunds.
- Activate and manage hosting, domains, VPS and dedicated servers.
- Provide support, service notices and security alerts.
- Prevent fraud, spam, abuse, malware and unauthorized access.
- Meet tax, accounting, regulatory and legal requirements.
- Improve website performance, products and customer experience.
4. Third-Party Service Providers
Information may be shared only as reasonably necessary with hosting and data-centre providers, domain registrars and registries, WHMCS or billing systems, payment gateways, banks, SSL or licence providers, email services, analytics or security providers, accountants, legal advisers and competent authorities.
We do not sell or rent customer personal information.
5. Cookies and Logs
Our website and client area may use essential, preference, analytics and security cookies. Server logs may record IP address, browser, requested pages, timestamps and security events. Customers may control non-essential cookies through browser settings, but some website features may stop working.
6. Data Security
We use reasonable administrative, technical and organizational safeguards, including access controls, secure connections, monitoring and limited employee access. No online system can be guaranteed completely secure, and customers must protect their own passwords and devices.
7. Data Retention
Information is retained while an account or service is active and afterward where needed for invoices, taxes, disputes, fraud prevention, backups, legal obligations or legitimate business records. Data that is no longer required may be deleted or anonymized.
8. Domain Registration Data
Domain registrars or registries may require registrant name, address, email and phone details. Such information is processed according to registry, registrar and applicable domain-policy requirements.
9. Customer Rights
Subject to applicable law, customers may request access, correction or deletion of personal information, or raise a concern about processing. Some information may need to be retained for legal, accounting, security or contractual reasons.
10. Children's Privacy
Our services are intended for persons legally capable of entering into a contract. We do not knowingly collect information from children for independent service purchases.
11. Policy Updates
We may update this policy when our services, security practices or legal obligations change. The latest version will be published on this page with a revised effective date.
12. Contact for Privacy Matters
Email: support@asmahost.com
Phone: +91 9728324202
Address: Turibar, Uttar Dinajpur, West Bengal - 733134, India.